Operator: Nexus Travel Agent PLC
Last updated: 9 October 2026
Effective date: 9 October 2026
The service
Nexus Trips helps you search flights, arrange reservations, submit payment evidence and access tickets. Airlines operate the flights; their conditions and the fare rules apply to your travel. Nexus remains responsible for its own booking services and obligations under applicable law.
Your account and travelers
Provide accurate information and keep your password private. If you book for someone else, you must have authority to arrange their travel and provide their information. Obtain the necessary parent or guardian authorization for children.
Check names and passport details before submitting them. You are responsible for the travel documents, visas and entry permissions your trip requires. Our document checks do not guarantee permission to board or enter a country. Contact us promptly if something is incorrect.
Prices, reservations and tickets
Flight availability and prices can change. Review the current total, currency, baggage allowance and fare conditions before committing.
A selected flight is not a confirmed reservation. A held reservation has a deadline, and a booking reference is not an issued ticket. Submitted payment evidence is not payment confirmation. A ticket is issued only when ticket issuance is confirmed. Check your ticket number, passenger details and itinerary.
If your hold expires or the price changes, contact us before paying. A late payment does not automatically restore the reservation or price.
Payments
Use the payment instructions for your current booking and submit genuine evidence. Never reuse or alter a receipt, and never send banking passwords, PINs or one-time codes.
Payment evidence may be checked automatically or by Nexus staff. If a result is pending or disputed, contact support before paying again. If we receive funds but cannot issue the agreed ticket, we will explain the available options and return any amounts due under the agreement and law.
Changes, cancellations and refunds
Email [email protected] with your booking reference. Airline fare rules, applicable law and disclosed fees determine your options. A request is not complete until it has been processed and confirmed.
We will explain available options and charges before you authorize a paid change. Where a refund is due, we will explain the amount and expected processing stages. Some refunds depend on the airline returning funds. Account deletion does not cancel a booking or request a refund.
Service-fee details, support hours and processing timelines are still being confirmed.
Responsible use and service limits
Do not submit false information, interfere with the service, access another customer's records or abuse reservation systems. We may restrict access to address misuse, fraud, security threats or legal requirements. Restrictions do not automatically remove existing booking or refund rights.
Schedules, seats and baggage conditions can change. Confirm current departure and boarding information with the airline. We use reasonable care but cannot guarantee uninterrupted access or control airline, bank or border decisions. Nothing here removes rights or liability that applicable law protects.
Your uploaded documents remain yours. We use them for the requested services and lawful recordkeeping as described in our Privacy Policy.
Changes, disputes and contact
We will date updated terms and notify customers of material changes by email. We will seek agreement where required. Changes will not retroactively alter an existing booking's agreed price or remove its rights.
Contact us about a complaint; you retain access to competent courts and regulators.
Nexus Travel Agent PLC
Addis Ababa, Addis Ketma, Woreda 1, House No. NEW/f3-301, Ethiopia
[email protected]
travelwithnexus.com